TOTAL SATISFACTION GUARANTEE We know that when promotional products are manufactured to custom specifications things can, and sometimes do, go wrong. When this happens we take full responsibility--regardless of the manufacturer's position. In other words we promise to deliver what you ordered, how you wanted it and when you wanted it--no matter what the circumstances. Here is our commitment to you: The J.T. Lovell Company unconditionally guarantees that all products ordered by our clients will be delivered exactly as promised, on time and without product or printing defects. If, for any reason, you are not totally satisfied with a product we will replace it free of charge.